FaceMatch Terms of Service

Last updated: 22 August 2026

These Terms of Service ("Terms") are a binding agreement between you and Exit App Social ("FaceMatch", "we", "us"), and govern your use of the FaceMatch mobile application and website (the "Service"). The Service is operated from Australia.

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree to these Terms, do not create an account and do not use the Service. Your only remedy if you are dissatisfied with the Service, these Terms, or any change to either, is to stop using the Service and delete your account.

1. Eligibility

• You must be at least 18 years old to use FaceMatch. We remove accounts that appear to belong to minors.
• You must not have been previously removed from the Service for violating these Terms.
• You must not be required to register as a sex offender in any jurisdiction, and must not have been convicted of a felony or indictable offence involving violence or sexual misconduct.
• You may only create an account for yourself, using accurate information and your own photos.
• You must be legally able to enter into a binding contract.

By using the Service you represent and warrant that all of the above are true, and that they remain true for as long as you hold an account. These are representations by you. We do not verify them and are not responsible for their accuracy.

2. Your account

• Sign-in is via Apple or Google through our authentication provider. You are responsible for all activity on your account and for maintaining the security of the credentials used to access it.
• You may delete your account at any time in Settings → Delete account. Deletion permanently removes your profile, photos, verification data, matches and messages.
• Your account is personal to you. You may not sell, transfer, licence or share it.

3. The signup selfie and matching

During signup FaceMatch processes a selfie you provide, once, to facilitate onboarding and to help confirm you meet the 18+ age requirement. How that image and any associated data are handled, retained and deleted is set out in the Privacy Policy.

The order in which profiles are shown to you is determined by our proprietary method. That method is a trade secret. Nothing in these Terms transfers any right, licence or interest in it to you, and you must not attempt to reverse engineer, derive, probe or reconstruct it.

4. Community rules

You agree that you will NOT:

• post nudity, sexually explicit or violent content;
• harass, threaten, abuse, stalk, intimidate or defame anyone;
• impersonate any person, use another person's photos, or misrepresent your age or identity;
• solicit money from other users, advertise, or spam;
• use the Service for any commercial purpose without our written consent;
• post content that infringes anyone's rights, or that is unlawful in your jurisdiction or ours;
• attempt to access other users' data, scrape the Service, or interfere with its operation;
• use the Service to arrange or facilitate anything unlawful.

We have zero tolerance for objectionable content and abusive behaviour. Objectionable content and abusive users can be reported in-app; reports are reviewed within 24 hours, and we act on confirmed violations, including removing content and ejecting the offending user.

We may remove content and suspend or terminate accounts that breach these rules, at our sole discretion, with or without notice. We are under no obligation to monitor the Service, and any monitoring or moderation we do choose to perform does not create a duty to detect, prevent or remove any particular content or conduct.

5. Safety, assumption of risk, and release

We do not conduct criminal background checks or identity verification on users. We do not vouch for, endorse, or verify any user, any statement any user makes, or anything any user says about themselves.

You are solely responsible for your interactions with other users, online and offline. You use the Service, and meet anyone you encounter through it, entirely at your own risk.

Take precautions: meet in public, tell someone where you are going, do not share financial information, and never send money to another user. Blocking and reporting tools are available on every profile and in every conversation.

Assumption of risk. You knowingly and voluntarily assume all risks arising from your use of the Service and from any contact or meeting with any person you encounter through it, including risks of emotional distress, financial loss, personal injury and death, whether caused by the conduct of another user, by a third party, or otherwise.

Release. To the maximum extent permitted by law, you release us and our officers, employees, contractors, agents, related bodies corporate, successors and assigns from any and all claims, demands, losses, damages, costs and liabilities of every kind, known and unknown, arising out of or in any way connected with your interactions with other users or with any person you encounter through the Service, or with any dispute between you and another user.

6. Subscriptions and payments

• FaceMatch Premium is an optional auto-renewing monthly subscription purchased through Apple's In-App Purchase system.
• Payment is charged to your Apple ID account at confirmation of purchase.
• The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Manage or cancel in your App Store account settings; deleting the app or your account does not cancel the subscription.
• Prices are shown in the app before purchase and may change with notice; changes apply from the next billing period.
• Refunds are handled by Apple under Apple's terms. We do not process refunds and generally cannot reverse an Apple charge.
• Premium features are provided on an "as available" basis. We may change, add or remove Premium features. If we materially reduce what Premium offers, your remedy is to cancel; see also clause 8.

7. Content licence

You retain ownership of the content you post. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt (for formatting and display), publish and distribute that content for the purpose of operating, promoting within the Service, and improving the Service.

You represent and warrant that you own or have all necessary rights to the content you post, and that it does not infringe anyone's rights.

The licence for a piece of content ends when you delete it or delete your account, except for copies retained in backups until they are overwritten in the ordinary course, and except where the content forms part of a safety report (see the Privacy Policy).

8. Suspension and termination

By you. You may stop using the Service and delete your account at any time, for any reason, in Settings → Delete account. You are not locked in and there is no minimum term.

By us. We may suspend, restrict or terminate your account and your access to the Service at any time, with or without notice, and with or without cause, including where we reasonably consider that:

• you have breached these Terms or the community rules;
• your conduct risks harm to another user, to a third party, to us, or to the operation or reputation of the Service;
• another user has reported you and we consider the report credible;
• we are required to do so by law, by a regulator, or by Apple; or
• we decide to withdraw, discontinue or restrict the Service, in whole or in part, in any region or generally.

We do not have to give reasons, and we are not obliged to disclose the content of any report or the substance of any investigation, including where doing so could identify a reporting user or compromise a safety process.

Effect of termination. On termination your profile is removed and you lose access to your matches and messages. Where we terminate your account without cause, or discontinue the Service, we will refund the unused portion of any prepaid subscription period, calculated pro rata (in practice, by directing you to Apple, who administers the charge). Where we terminate for breach of these Terms, no refund is given and you must not create a further account.

Clauses 3, 5, 7, 9, 10, 11, 12, 14 and 16 survive termination.

9. Your responsibility and indemnity

To the maximum extent permitted by law, you indemnify us and our officers, employees, contractors, agents and related bodies corporate against all claims, liabilities, losses, damages, penalties, and reasonable legal costs arising out of or in connection with:

• your use of the Service;
• your content;
• your breach of these Terms or of any law; and
• your interactions, communications or dealings with any other user or with any person you encounter through the Service.

This indemnity does not apply to the extent the claim arises from our own breach of these Terms, our negligence, or our wilful misconduct, and does not apply where the law does not permit it.

10. Disclaimers

To the maximum extent permitted by law, and subject always to clause 12:

• The Service is provided "as is" and "as available", with all faults and without warranty of any kind, whether express, implied or statutory.
• We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement.
• We do not warrant that you will find a match, a date, a relationship, or any particular outcome; that any user is who they claim to be; that any information on the Service is accurate; or that the Service will be uninterrupted, timely, secure, or free of errors, defects or harmful components.
• The order in which profiles are shown is an entertainment-oriented ranking. It is not advice, not a scientific assessment of compatibility, and must not be relied on as either.
• We may change, suspend, interrupt or discontinue any part of the Service at any time, including features you have paid for, subject to clause 8.

11. Limitation of liability

To the maximum extent permitted by law, and subject always to clause 12:

• We are not liable for any indirect, incidental, special, punitive, exemplary or consequential loss, or for loss of profits, revenue, data, goodwill, opportunity or anticipated savings, however caused, whether or not we were advised of the possibility.
• We are not liable for the conduct of any user of the Service, or of any person you encounter through it, whether online or offline, and whether or not that conduct was reported to us.
• We are not liable for any content posted by any user, or for any reliance you place on it.
• We are not liable for any failure or delay caused by anything beyond our reasonable control, including acts of God, natural disaster, war, terrorism, civil disturbance, industrial action, epidemic, government action, network or hosting failure, or the acts or omissions of Apple, Google, our authentication provider, our payment processor or our hosting provider.
• Cap. Where liability cannot be excluded, our total aggregate liability to you for all claims arising out of or in connection with the Service and these Terms is limited to the greater of (a) the total amount you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) AUD 100.

These limits apply regardless of the basis of the claim — contract, negligence, statute or otherwise — and apply to the fullest extent permitted by law.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the *Competition and Consumer Act 2010* (Cth)) or under any other law where to do so would be unlawful. Those rights cannot be excluded, and we do not attempt to exclude them.

Where the Australian Consumer Law applies to a supply we make to you, our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services supplied again, or to a refund, if the services are not of acceptable quality and the failure does not amount to a major failure.

Every other clause in these Terms — in particular clauses 5, 9, 10 and 11 — applies only to the extent it does not contravene this clause 12, and is to be read down to whatever extent is necessary to make it lawful and enforceable rather than struck out entirely.

If you are in a jurisdiction whose law confers similar non-excludable rights, the same principle applies: those rights are unaffected by these Terms.

13. Apple

You acknowledge that:

• These Terms are between you and us, not with Apple, and Apple is not responsible for the Service or its content.
• Apple has no obligation to provide any maintenance or support for the Service.
• Subject to clause 12, Apple has no warranty obligation with respect to the Service; if the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• Apple is not responsible for addressing any claim by you or a third party relating to the Service, including product liability claims, any claim that the Service fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• Apple is not responsible for the investigation, defence, settlement or discharge of any third-party claim that the Service infringes intellectual property rights.
• You must comply with any applicable third-party terms when using the Service, and you represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you as a third-party beneficiary.

14. Disputes and governing law

If you have a problem, contact us first at https://facematch.live/support. Most issues are resolved there, and doing so is a precondition to any formal proceeding except where urgent injunctive relief is genuinely required. We each agree to attempt in good faith to resolve a dispute within 30 days of it being raised in writing.

These Terms are governed by the laws applicable in Australia. You and we submit to the non-exclusive jurisdiction of the Australian courts, and of the courts competent to hear appeals from them. Nothing in this clause prevents you from bringing a claim in a tribunal or forum that the law entitles you to use, including a small claims tribunal or a complaint to a regulator.

15. Changes

We may update these Terms at any time. Material changes will be notified in the app or by email before they take effect. Continued use after changes take effect constitutes acceptance. If you do not accept a change, your remedy is to stop using the Service and delete your account.

16. General

• Severability. If any provision of these Terms is held to be unenforceable, void, or unlawful, it is to be read down to the minimum extent necessary to make it enforceable. If it cannot be read down, it is severed, and the rest of the Terms continue in full force.
• No waiver. A failure or delay by us in enforcing any provision is not a waiver of it, and does not prevent later enforcement.
• Assignment. You may not assign or transfer your rights under these Terms. We may assign or novate ours, including on a sale of the business, without your consent, provided your rights are not materially prejudiced.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service, and replace any earlier representation, understanding or agreement about it.
• Relationship. Nothing in these Terms creates a partnership, agency, employment or joint venture between you and us.
• Interpretation. "Including" means "including without limitation". A reference to a law includes that law as amended or replaced.

17. Contact

Questions and safety concerns: use the form at https://facematch.live/support — it is the monitored channel and reaches us fastest. Legal notices may also be sent to safety@exitapp.social.